Now, in the Generic Credentials section, you will find a list of credentials.Under Manage your credentials section, click on Windows Credentials.Then, navigate to User Accounts > Credential Manager.Press the Windows + R key, type control, and click on OK.Restart the system and check if the error has been resolved.Īnother great way to resolve your issue is to remove all the credentials for the problematic application from the credential manager.Finally, click on the Clear TPM button.Again, click on Security processor troubleshooting.Then, under the security processor, click on Security processor details.Under the Protection areas section, click on Device security.
Now, navigate to Update & Security > Windows Security.Press the Windows + I key to open the Settings app.Alternatively, you can also enable TPM first and then try this method. Since the origin of the issue is TPM so clearing TPM keys is a great solution to resolve your issue. Now, open the Ngc folder and delete all of its contents.Next, click to enable the “Replace owner on subcontainers and objects” checkbox.Under the Enter the object name to select field, enter your local account username in the text box, click on Check Names and press OK.Then, click on Change next to the Owner field.Now, under the Security tab, click on the Advanced button.Then, on the next prompt, click on the security tab link.Double-click to open the “ Ngc” folder.Open the File Explorer and navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft.To fix it, you need to take ownership of the folder and delete its contents. Your issue could be occurring because the Ngc folder has been corrupted. Then, go to the Action menu at the top and select the Scan for hardware changes option.If the problem persists, right-click on Trusted Platform Module 2.0 and select the Uninstall option.After the update is completed, check if your error has been solved.
Now, right-click on Trusted Platform Module 2.0 and select the Update driver option.Click to expand the Security devices dropdown.Press the Windows + R key, and type the command devmgmt.msc to open the Device Manager.In addition to it, you can also reinstall the device driver. So, you can try updating the TPM device driver. It can be the case that you are using an outdated version of TPM, due to which you are facing the issues. Update or Reinstall the TPM Device Driver Follow the on-screen instructions to solve your particular issue with the tool.Under the Which app are you having problems with? section, select the application displaying the TPM error message while logging in.After you finish downloading, run the application and agree with its terms and agreements.Open up any browser and download the tool from the Microsoft official website.Here’s how you can use it to solve your issues. You can use a tool called “Microsoft Support and Recovery Assistant tool.” This tool is provided by Microsoft and helps you diagnose as well as fix various common Office sign-in issues automatically. Use the Microsoft Support and Recovery Assistant Tool If one doesn’t work then keep on trying one after another until your issue gets resolved. How to Fix “Trusted Platform Module Has Malfunctioned”īecause various factors can result in errors in TPM so you have to try out different solutions. However, the most common and possible ones are as follows: There are various reasons why TPM may have malfunctioned.
Moreover, it prevents malicious software from tampering with the security functions of the TPM. The latest version of TPM, TPM 2.0 stores encryption keys at the hardware level and provides security-related functions. TPM or Trusted Platform Module is a microchip that comes embedded inside your motherboard.
So, without further ado, let’s learn what TPM is in the first place, why is it causing issues, and how to get around them in different scenarios. If you are getting one of the error codes like these then you have some kind of problem in TPM. You encounter the error message “Your computer’s Trusted Platform Module has malfunctioned” mostly while logging in to your Outlook account, Office 365 account, or the Microsoft Teams account.